Legal

Privacy Policy

Zalmi Chappal ("we", "us", "our") respects your privacy. This page explains what information we collect when you use our website, why we collect it, and how it's handled.

Last updated: July 5, 2026

Section 1

Information We Collect

When you browse our site, create an account, or place an order, we may collect:

  • Contact details — name, phone number, email address
  • Delivery details — shipping address, city
  • Order details — items purchased, order value, order history
  • Account details — your login email and password, stored securely
  • Wishlist / cart activity — items you've saved or added to cart
  • Basic technical data — browser type, device, pages visited

We do not collect or store any card, bank, or mobile wallet details — we currently accept Cash on Delivery (COD) only, so no payment information passes through our website.

Section 2

Why We Collect It

We use this information to:

  • Process and deliver your orders
  • Contact you about order status, delivery, or issues
  • Handle returns, exchanges, or cancellations
  • Improve our website and product offerings
  • Send updates or offers, only if you've opted in
Section 3

Who We Share It With

We share order and contact details only with:

  • Our delivery/courier partner — to deliver your order to your address
  • Our internal team — to process and manage your order

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Section 4

Cookies

Our site may use cookies to keep your cart and wishlist items saved between visits, and to understand how visitors use the site. You can disable cookies in your browser settings, though some features — like the cart — may not work properly without them.

Section 5

Data Retention

We keep your order and account information for as long as your account is active, or as long as needed for order records, returns, and legal/tax purposes.

Section 6

Your Rights

You can:

  • Request a copy of the personal data we hold about you
  • Ask us to update or correct your information
  • Ask us to delete your account and associated data, subject to any orders we're legally required to keep records of

Get In Touch

To exercise any of these rights, or if you have questions about this policy, reach us at info@zalmichappal.com.

Section 7

Changes To This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.