Return Policy

Order Cancellation

Customers may request cancellation of an order within 24 hours of placing the order.

• Cancellation requests should be made as soon as possible after placing the order.
• After 24 hours, cancellation may no longer be possible if the order has already been processed, packed, or dispatched.
• An order that has already been dispatched cannot normally be cancelled through the cancellation process.

Return Eligibility

A return request must be submitted within 24 hours of delivery.

Returns may be considered for genuine issues including:

• A damaged chappal received by the customer
• A manufacturing or product defect
• An incorrect size, style, colour, or product received due to an error by Zalmi Chappal
• A significant fulfilment error made by Zalmi Chappal

How To Request A Return

If you believe your order qualifies for a return, please contact Zalmi Chappal within 24 hours of delivery using the official contact details provided on our website.

Your return request should include:

• Your order number
• Your name and contact details
• A clear description of the issue
• Clear photographs or video showing the damage, defect, or incorrect product where applicable

Condition Of Returned Items

Where a return is approved, the chappal should be returned in the condition in which it was received.

• The chappal should be unused and unworn.
• The original packaging, tags, accessories, and other included items should be returned where applicable.
• The product should not have been altered, repaired, damaged, or otherwise changed after delivery.
• Items returned without required packaging or accessories may not qualify for a return.

Change Of Mind

Unless otherwise stated for a particular product or promotion, Zalmi Chappal does not accept returns solely because a customer has changed their mind, selected the wrong style, or no longer wants the product.

Return Approval & Shipping

All return requests are subject to review and approval by Zalmi Chappal.

• Do not send an item back before your return request has been approved.
• Once a return has been approved, the customer should dispatch the item within the timeframe communicated by Zalmi Chappal.
• Return shipping arrangements and costs may depend on the reason for the return and will be communicated when the return is approved.
• Zalmi Chappal may decline a return if the item does not meet the requirements of this policy.

Inspection Of Returned Items

Once the returned item is received, Zalmi Chappal will inspect it to determine whether it meets the requirements of this Return Policy. Approval of a return request does not automatically guarantee a refund or exchange. The final decision will be made after the returned item has been received and inspected.

Refunds

Where a return is approved and a refund is applicable, the refund will be processed after the returned item has been received and inspected.

• Refunds will be made using the applicable payment or refund method.
• Original delivery charges are generally non-refundable unless the return is the result of an error by Zalmi Chappal.
• The time required for a refund to appear may depend on the payment provider or financial institution involved.

Exchanges

Where appropriate, Zalmi Chappal may offer an exchange for an eligible returned product, subject to product availability and the requirements of this policy. If the requested replacement is unavailable, an alternative resolution may be offered where applicable.

Non-Returnable Situations

A return may not be accepted where:

• The return request was submitted after the applicable return period.
• The chappal has been worn, used, altered, repaired, or damaged after delivery.
• The item is missing required packaging, tags, accessories, or other included components.
• The return is based solely on a change of mind.
• The product shows signs of use or damage caused after delivery.

Changes To This Policy

Zalmi Chappal may update this Return Policy from time to time. Any changes will be posted on this page with an updated date. The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.